Frequently Asked Questions

Everything you need to know about shopping with This Works.

What are your shipping options and delivery times?

We offer standard shipping (3-5 business days) and expedited shipping (1-2 business days). Orders over $50 qualify for free standard delivery within the continental United States.

How can I track my order once it has been placed?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to our carrier's website to monitor your package's progress.

What is your return and exchange policy?

We offer a 30-day return policy on all unused and unopened items in their original packaging. Please visit our Returns Portal to start a request and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, all our electronic and durable goods come with a standard 12-month manufacturer’s warranty against defects. Please keep your receipt as proof of purchase for any claims.

Can I modify or cancel my order after it has been submitted?

To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team via live chat.